Privacy Policy
The Australian Speech & Communication Institute is committed to protecting the privacy of individuals who visit our site and use our online platform and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles and the General Data Protection Regulation (GDPR) where applicable.
Who We Are
We are the Australian Speech & Communication Institute, located at 350 Collins Street, Suite 5, Level 8, Melbourne, Victoria, 3000, Australia. We provide professional training and healthcare services, including articulation therapy training programs, phonetics training courses, professional development for speech pathologists, accent modification workshops, communication skills training, and online learning modules.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our site or services. This may include:
- Information provided during registration or enrollment for courses, workshops, or programs, such as your name, contact details, professional background, and payment information.
- Information you provide when contacting us through inquiry forms, email, or other communication channels.
- Information related to your participation in our courses or programs, including progress, assessments, and feedback.
- Information you provide when subscribing to newsletters or marketing communications.
We also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, and usage data through cookies and similar technologies.
How We Use Your Information
We use your personal information for the following purposes:
- To provide and deliver the services, courses, and programs you have enrolled in or requested.
- To process transactions and manage billing related to our services.
- To communicate with you regarding your enrollment, account, updates to our services, and respond to your inquiries.
- To personalize your experience on our online platform and improve the content and delivery of our services.
- To send you marketing communications, newsletters, and information about our services that may be of interest to you, based on your preferences and consent where required.
- To analyze site usage and trends, and monitor the effectiveness of our marketing efforts.
- To maintain the security and integrity of our site and services.
- To comply with legal and regulatory obligations.
Legal Basis for Processing (relevant under GDPR)
Our legal basis for processing your personal information includes:
- The necessity to perform a contract with you or take steps at your request before entering into a contract (e.g., processing your enrollment).
- Our legitimate interests in operating our business, improving our services, and communicating with you, provided these interests are not overridden by your data protection rights.
- Your consent, where required by law (e.g., for sending direct marketing).
- Compliance with legal obligations.
Sharing Your Information
We may share your personal information with third parties in certain circumstances, including:
- Service providers who perform functions on our behalf, such as payment processing, hosting, data analysis, email delivery, and learning management systems. These providers are given access only to the information necessary to perform their services and are required to protect the information.
- Professional advisors, such as lawyers, accountants, and auditors.
- Law enforcement, government officials, or other third parties when required by law or legal process, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell or rent your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.
Your Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete personal information.
- The right to request erasure of your personal information under certain conditions.
- The right to restrict or object to the processing of your personal information.
- The right to data portability (receiving your data in a structured, commonly used format).
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights.
Security Measures
We implement reasonable physical, technical, and administrative security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your personal information may be stored and processed in countries outside of Australia or the European Economic Area (EEA) by our service providers. When we transfer personal information internationally, we take steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws, which may include using standard contractual clauses or relying on adequacy decisions where appropriate.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our site may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
Children's Privacy
Our services are generally directed towards adults and professionals. We do not knowingly collect personal information from individuals under the age of 16 without parental consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will be effective when posted.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us by mail at:
Australian Speech & Communication Institute
350 Collins Street, Suite 5, Level 8
Melbourne, Victoria, 3000
Australia